Post written by: Benjamin Heyworth of TopTenReviews.com
FramesDirect.com, which made history in 1996 by becoming the first online eyeglasses retailer, recently was ranked #1 among eyeglass retailers on TopTenReviews.com. The online retailer deserved this top review status for several reasons, including its wide selection, excellent customer service and all-around dedication to giving customers stylish frames at reasonable prices.
Very Big Selection
One of the primary reasons to choose FramesDirect.com over other eyeglass retailers is its wide selection. The company includes over 100,000 different frames from over 150 different well-known brands. As TopTenReviews.com points out, the alphabetical catalog of brand names and ability to search for one of at least five styles makes it easy to find the exact style you’re looking for.
Selection of High-Quality Lenses
FramesDirect.com’s selection of frames is outdone only by its selection of high-quality lenses. There are lots of options to choose from, starting with standard plastic lenses, and ranging all the way to two thicknesses of high-index lenses. You also can get a variety of coatings on your lenses to meet your needs and protect the lenses from damage. For example, you can get UV protection or photochromic lenses to protect your eyes–and the lenses–from exposure to the sun. Note that FramesDirect.com sells lenses separately from frames, which may increase your price tag; the quality, however, is worth the extra money you’ll have to put out.
Thanks to its commitment to high quality shipping, you can get your new glasses fairly quickly. Standard shipping takes anywhere from six to 11 days. While this is quick, it may not be fast enough if you’re having serious vision problems. Fortunately, there are other shipping options that can get you your new eyewear more quickly. Check out priority and overnight shipping options so that you can get your glasses within one to three days of your order. No matter what shipping option you use, make sure to sign up for an account with FramesDirect.com so you can track your order once it’s shipped and predict when it should arrive.
Excellent Customer Service
Your relationship with FramesDirect.com doesn’t end once you’ve paid for your order! FramesDirect offers superior customer service, both online and by telephone.
- There is a comprehensive FAQ on the website. You can find it by accessing the customer service link at the top of the home page. The FAQ includes a comprehensive guide about how to buy eyeglasses online that is sure to help you make a purchase you’ll be satisfied with.
- Exchange or refund policy. FramesDirect.com stands behind the quality of their products and their commitment to customer satisfaction with a fair policy for exchanging or refunding purchases you’re not happy with. You can exchange unsatisfactory products or receive a refund for returns that includes the entire cost of the frames and half the cost of the lenses, plus a 10% restocking fee for the frame.
- 12-month warranty on all products. If your glasses coating peels within the first 12 months of purchase, you can get a replacement at no additional cost. Unless there is a scratch or issue caused by the customer.
- Lenses replacement program. After the warranty period, you can get the lenses in your glasses replaced for half the cost of the original on a 12 month max period, and if the doctor changes the prescription within 90 days.
- One-on-one customer service options. There is a toll-free number you can call to speak with a customer service representative.
The excellent customer service, high quality products and wide selection are the primary reasons to shop FramesDirect.com–and why they deserved their #1 ranking from TopTenReviews.com. If you want to get stylish glasses that will last you for years, there’s no better place to shop than FramesDirect.com’s website.2