At FramesDirect.com we pride ourselves on having the highest quality customer service in the optical industry and our testimonials from satisfied customers prove it.
Our online opticians are the best in the business!
FramesDirect.com Customer Service Video
One of the advantages to ordering through FramesDirect.com is that you have access to a wide selection of eyewear.
My name is Karen Haley. I’m an online optician for FramesDirect.com. I get the most satisfaction when I have the opportunity to educate you so that you’ll get the product that best meets your needs.
Every order that is placed at FramesDirect.com is reviewed by an experienced optician. When you call FramesDirect.com we’ll actually answer the phone and be there to answer any questions that you might have.
We’re here to help.
Sample testimonials (Visit our Testimonials page for more):
“Got it! Thanks sooooo much for assisting me today… It was an extreme pleasure speaking with such a knowledgeable representative.”
“I’ve just received these sunglasses today…….WOW!!!!!
They are absolutely gorgeous, arrived in super-quick time, arrived in perfect condition!
This is my first experience with FramesDirect.com and although I was somewhat hesitant in ordering ‘authentic’ sunglasses online, after some research I decided to go ahead and take a chance.
These sunglasses are a birthday gift for my 23 year old daughter; she knew exactly what she wanted. Upon visiting a Tom Ford authorized dealer in Toronto and finding the pair of sunglasses that were perfect for her, she has pretty much abandoned the idea of receiving these as a birthday gift given the cost of these same glasses in-store here in Canada.
I can hardly wait……she will not believe her eyes!
And…..I plan on passing your service along to my friends and acquaintances who might be in the market for ‘special’ eyewear……
Thank you – from beginning to end – my experience with you has been absolutely delightful!”
“This email is to confirm that i received my frame , and i must say it fits like a glove and compliments my face very well. I would also like to take this opportunity to thank you for by far the best online service i have ever received and I’m very pleased with it , and will be more than happy to tell a friend or two about frames direct.”
“I just wanted to let you guys know how glad I am that I came upon your fantastic website. My Ray-Ban order came in last week and I couldn’t be happier with them.
I like how FramesDirect lists the nose bridge and eye size and how to read them, for us lay people, because that really helps in picking the right frame size for my face. I have a small nose bridge and those millimeters make a big difference, so thanks for putting that information out there so that we consumers know what we’re buying.
The email updates on order status are also greatly appreciated and I will definitely be a repeat customer. ”
“Hi. I just wanted to thank you for your assistance with my eyeglasses order(#382958-1). I’m a first time orderer, got a flyer for your company in my local ValPak envelope, and decided to give you guys a try. Soooo glad that I did. I LOVE my frames and they were very reasonably priced. I would surely use your company again and refer any one I could to you. Thank you again!”
“I’ve had my new glasses for more than a month now, and I want to say how very pleased I am with them and with your service.
They are beautifully made, absolutely flawless really – in contrast to the last pair I had made locally here in New Zealand, which had gaps in odd places around the lenses.
At last a frame that fits; no more headaches from temple pressure.
And your pricing, even after international shipping, has saved me quite a bit on local manufacture. Not that the local optician was even willing to order the size of frames I wanted despite dealing with the same frame supplier.
So all in all you have definitely gained a customer.
In fact I’d like to know if I could order a second pair, identical except for grey polarised lenses – can you do that with a prescription?
“Thank you for your help and follow through!
I will definitely use Frames Direct for future purchases.
Your customer service is excellent!!”
“I received my order today, I am satisfied and look forward to doing business again with your company. Thanks again. Best Regards
“I got these very quickly! The frames are absolutely beautiful. I have recommended you to many people for your terrific customer service and excellent prices! I can’t believe how quickly I got this order.”
Re: Indiana Jones eye glasses received.
I opened them on Christmas day and they’re perfect – I love them!
Many thanks for your help – I’m very pleased.”
“I have just received my new Rayban Wayfarer sunglasses and am absolutely thrilled! I live in Sydney Australia and the style I wanted to buy was not available. Not only did I order them easily online, but they were cheaper than I could buy them here even with the shipping cost. My sunglasses arrived in about a week and I was able to track my purchase online. I have had such a positive experience with Frames Direct and I can’t wait to recommend them to my friends and family and buy another pair!
Thanks again for a great online experience.”
“April you are a scholar and a fine American, I am going to the president that you receive the Presidential Medal of Freedom for your awesomeness, thank you for you awesome service once again and expect me to be ordering again eventually.”
“I just got a call from a Kathleen (last name omitted) who wanted to say how great April, Jess B and Erica were. She said that they had gone above and beyond to help her and what wonderful customer service we had. She said ”I work in a bank and in this day and age it is almost unheard of to get this kind of service” Not sure what that says about bank service (LOL) Anyway…..Thank you ladies for continuing to be such a valuable part of our Customer Service team. I always feel so good when we have a customer that takes the time to notice how hard our team works to help them.”
-Email from Candace, FD Customer Service Supervisor
I just received my Sunglasses Gargoyles 85’s
Wonderful…!!! What an efficiency !!!
Congratulations to framesdirect.com, no doubt I’ll tell my friends about you…!
Best regards and… to my soon next order..”
Mr. Savinon called and wanted me to be sure and let you know that he was very satisfied with our company and that he will be doing business with us again. Promised I’d pass the word along.”
-Email from Molly, FD Online Operator
“finally the nose pads have arrived today. they must have had a long journey. they are fixed now and an optician here adjusted the glasses and i am very happy now. i have to say i am very pleased what i have got from your company so far and will definitely consider to buy again from frames direct if i am in need. with your permission i will keep your email address and will come back to you personally, if i may. thank you for your help and i hope you will have a nice day today.
p. s. if you like you can show this email to your boss.”
-Christian, UNITED KINGDOM
“YOUR PRODUCT AND SERVICE ROCKS!”
“I purchased prescription glasses from your company a few weeks ago. I was so impressed with your staff, website and quick delivery. I just want to say thank you and I will be a repeat customer!!!”
“I am writting to inform you that I received my order package (contact lenses acuvue 2) today (10/12/09), at 12:30 in the morning (Greece, Athens). It’ was sent by the greek mail at my residence and I paid 3,00 euros for fees. I found my order excellent, I’m 100% satisfied with my transaction with FramesDirect. From now on, you may consider me as your constant customer.”
Want to get these alerts immediately? Just sign up to follow us on Twitter at http://www.twitter.com/framesdirect. Check out our Facebook page, too.